Email Integrations

Email Integration Settings in BodyShop Booster

Overview BodyShop Booster integrates with your email system in several powerful ways to streamline estimate intake, communication, and assignment routing. This article breaks down each setting so you can understand what each email address does, when to use it, and how to configure it for your shop.

Note for Canadian Shops: Your BodyShop Booster email addresses end in @bodyshopemail.com (with the extra "e"). U.S. shops use @bodyshopmail.com. Be sure to use the correct domain when configuring your system.

1. Estimates: Receiving New Estimates for Processing

Each shop is assigned a unique email address like: estimate.yourshop@bodyshopmail.com

(or @bodyshopemail.com in Canada)

You can send estimates directly from your estimating platform (e.g., CCC, Mitchell, Audatex) to this address. When received, BodyShop Booster automatically:

Parses the estimate
Attaches it to the correct repair record
Sets it as the estimate of record

Why it matters:

Estimators don’t need to log in to Booster
Enables automations like estimate delivery to the customer

Pro Tip: Use this address to let your estimators email estimates directly from their platform and still give customers a great experience.

2. CRM Email: Sending & Receiving Mail in Booster

Your shop has a dedicated CRM email address like: yourshop@bodyshopmail.com

This address is used to:

Send emails to customers from inside the CRM
Receive customer replies, which are automatically routed to their profile

It powers:

2-way email conversations
Automated customer follow-ups
Streamlined communication history

3. Assignments: Receiving from Estimating Platforms

Mitchell & Audatex

Use: assignments.yourshop@bodyshopmail.com

Add this address as a recipient in your estimating platform. BodyShop Booster will:

Receive assignment notifications
Attach them to the appropriate repair record

CCC

STEP 1: Contact CCC Registration Services Group (RSG) and ensure that email notifications are turned on for new assignments for all insurance partners.

To: rsg@cccis.com

Subject: Email Address Update

Registration Services -

Please update our email address for (INSERT LOCATION NAME), license number (INSERT LICENSE NUMBER), to (INSERT YOUR EMAIL ADDRESS). Additionally, please ensure that email notifications for all new assignments, for all insurance partners, are turned on. Please confirm when this has been completed.

STEP 2: Set up email forwarding rules to forward New Assignment emails to BodyShop Booster.

Depending on your email client, these instructions can vary, but the desired result is to forward emails coming from CCC (domain = cccis.com) with "New Assignment" in the body to BodyShop Booster's special CCC email address - per location.

4. Forwarding Assignments to a Person

You can optionally forward assignment notifications from Booster to another team member, like a manager or CSR.

Example:

Mitchell sends to Booster
Booster receives it
Booster then forwards it to suzie@frontdesk.com (as an example)

Note: Mitchell now supports multiple recipients, so forwarding may be unnecessary. CCC still allows only one recipient, so forwarding is more commonly used there.

Final Tips

Stick with the default settings unless you have a specific need—they’re optimized for most workflows.
Double-check your domain: Canadian shops must use @bodyshopemail.com, not @bodyshopmail.com.
These settings work best when paired with Booster’s automations and estimate delivery tools.

Need help setting up your email integration or want to audit your current setup? Reach out to our support team—we’re happy to assist!