New alerts (formerly red bubbles)

Red dot Alert - Notification

Welcome to your new smarter Alert System

Alerts - formerly the Red Bubbles just got a few updates to help users stay on top of things more easily.

A Cleaner Look for Alerts

You’ll notice a small but helpful change: now, all alerts in the Red Bubble system show up as a red dot. Whether it's something you need to check or a reminder, that little red dot is your signal. It keeps things clean and simple—no more guessing which alerts matter.

More Control for Admins

If you’re an admin, you can now choose which alerts you want to get. That means less noise and more focus. Set your preferences once, and you’ll only be notified about what’s important to you.

• When the CRM user receives a new message from a customer, it will be indicated by a red dot, and the customer record will be surfaced to the top on the left side of the particular customer record.
• The specific Repair Record associated with the new message will also be moved to the top of the customer's repair records.
• Surfacing both Customer and Repair Records to the top is fully coupled with notifications only.
• As soon as the new messages have been viewed by the user the red dot will be removed.
• Receiving the red bubble alert and the customer record surfacing to the top can vary according to the notification type.

Refer to the table below.

Here is a quick overvoew of the Alerts