New Enhanced Alerts
We've released significant enhancement to Alerts and Notifications, giving shops far more control over which activities trigger an alert inside the system.
What’s New
Inside Admin → Settings → Alerts and Notifications, you’ll now see:
- 17 main activity categories
- Dozens of sub-categories within them
- A simple dropdown layout for navigating each category
- The ability to toggle each activity ON or OFF
These settings apply shop-wide — meaning they affect the entire team, not individual users.
How It Works
When you expand a category, you’ll see all the activities within it. For each activity, you can toggle whether it should:
- Create a red alert dot for the shop
- Push the record into the Unread List for easy visibility
Anything turned ON will trigger both the red dot and show up in the Unread List.
Anything turned OFF will simply not generate a shop alert.
This lets you dial in exactly what your shop cares about and reduce alert clutter for everyone.
Default Settings
To save your team time, we’ve provided default settings based on our best-practice recommendations.
You can adjust any category or sub-category at any time to match the needs of your shop.
What About Individual User Notifications?
Right now, each user can still manage their personal notification preferences from their own Profile Settings — and that hasn’t changed.
What’s coming soon is an upgrade allowing Admins to control user-level notification settings with much finer detail, using the same enhanced structure you see today for alerts.
Why This Matters
Every shop operates differently. Some want alerts for every status change; others only want alerts for customer communications or major job movements. This update gives you the flexibility to set alerts based on your workflow — and ensures the whole shop stays aligned.