User Notifications set up
To make sure you're notified when customers reach out, it's important to set up your user notifications. You can opt to receive alerts via email, text, and push notifications for various types of updates.
If you're part of a team or have specific assignments, you'll receive notifications for customers within those criteria, for the Repair and Calendar related activities, provided you have the following notifications enabled:
Repair Related notifications
- A repair record is assigned to you (or your team)
- Customer Messages
- Repair Record Activity (Customer)
- Repair Record Updates (System)
Calendar Related notifications
- Appintment reminders
- Appintment cancelation
- Appintment New booking
Additionally, @mentions will trigger alerts on any record, regardless of the assigned user.
You can also cho0se to MUTE all Notifications by toggling on this button.
Here is a quick video on the notification setup: https://share.zight.com/yAuB0ZOG
For Push notifications you to first make sure you have downloaded the PWA to your phone and computer. The instructions for those will be linked below.
Notifications Hours: Here are the details how to set your hours.
Disabling Notifications: Here are the details how to disable hours.
Step by Step instructions are below
User Notifications
1. Click the downward arrow beside your user icon
2. Click on notifications
3. You can mute all notifications by toggling on/off this button
4. You can choose which notifications you want to receive and then click on the corresponding options for Push (to the PWA), text, and or email
5. Just click the x to exit out
