Phone Booster IVR

Introducing Phone Booster  

Phone Booster allows your customers to continue through the repair process even when your shop is busy assisting others or closed. 

Phone Booster allows you to direct your customers through different customized options based on your process. 

You can do any combination of the following: 

1. Send your customers directly to the Estimate Calendar. 
2. Send your customers directly to the Damage Assessment Tool.   
3. Transfer your customers to a towing company or another phone number (direct to the shop, parts department, manager's direct line, etc.). 
4. Allow your customers to leave a voice message. 

Each of these options will create a customer record within your dashboard and allow for automated messages to be triggered. 

Here is a brief overview of how the Phone Booster works. 

Once we get your phone line set up with the proper configurations (see above), your internal phone number will be set to pick up any unanswered calls.  Then you will need to forward your shop phone number to the Phone Booster number.  We can assist in this if needed. 

When the call is answered by the Phone Booster, the customer will choose which option they need (from above). 

• If they choose the Estimate Calendar or the Damage Assessment Tool, they will receive links to their cell phone. This will also create a customer record in your dashboard assigned with the status (Estimate scheduled or New).  The customer will then receive automated messages for those Statuses.  

• If they choose to be directed to another phone number, the customer will be directed to that phone line.  No additional records will be created in your dashboard within BodyShop Booster.  

• If they choose to leave a voicemail, the customer record will either be created or updated in your dashboard and be assigned the New Message status.  The client profile will show the voicemail and transcript for your staff to view and act on. 

Please note: If the customer leaves a blank voicemail (or hangs up within the first 5 seconds) the client record and message will still be created in your dashboard (with a blank voicemail showing 0/0:00 seconds).  We have chosen to leave these records for you to view so that you can choose to either follow up with these customers or simply delete them.  If you find you are getting too many of these empty voicemails, please reach out to Support so we can help investigate the cause (if any) and/or help you create a template to follow up, to save your staff time on the phone.   

To get started, just reach out to our Customer Support team to set you up!